Effective: April 01, 2024
Morning Star Contractors values your privacy. We are committed to safeguarding your personal information. This Privacy Policy sets out our policies and procedures for the collection, use, retention, and disclosure of your personal information.
This Privacy Policy applies to the privacy practices of Morning Star Contractors on our website, located at morningstarcontractors.ca and any subdomains (the “Website”) and our web and mobile application (the “App”, and together with the Website, the “Platform”), and to our other interactions with you.
Our Privacy Officer oversees the protection of your personal information and ensures our compliance with our Privacy Policy and applicable privacy laws. Please see the contact details for our Privacy Officer at the end of this Privacy Policy, in section 7.
The types of personal information that we collect, and how we process it, depends on whether we are processing personal information for our own purposes, or on behalf of our partners, as set out below.
We collect the personal information that you provide directly to us for the following purposes:
- **Signing-up for a Profile**: To access most services we offer, you need to have a profile. We collect your email address, phone number, and a password that you select.
- **Applying for Services**: The personal information that we collect from you depends on the service that you apply for. We may collect your full name, date of birth, address, employment or educational information, and other details to confirm your identity, process your application, and comply with applicable legal and regulatory obligations.
- **Customer Service and Contacting Us**: When you contact us with a question or comment regarding our products or services by telephone, email, or online chat, we may collect your contact information and additional information we need to respond to your inquiry.
- **Surveys/Research**: From time to time, we may offer you the opportunity to participate in surveys or other research projects. The information obtained through our surveys and customer research is used to help us understand our customers and to enhance our product and service offerings.
- **Marketing Communications**: In order to advertise and market products and services to you, and to customize the Platform for you, you may provide us with your contact information and marketing preferences.
We collect the following personal information automatically when you use the Platform:
- **Website**: We may use information about your web browser, time zone, IP address, device ID, search and Website history, and screens visited, to evaluate existing products and services, develop new products and services, optimize our Website, perform analytics, and improve the customer experience.
- **Cookies**: We use “cookies”, which are small computer files that a website’s server places on your computer to recognize your device when you return. You can set your browser to notify you when you receive a cookie or to reject cookies, but this may impair our ability to customize and test your experience.
- **Analytics**: The Website uses web analytics services such as Google Analytics to gather and analyze information about the areas visited on the Website. For more information or to opt-out, see [Google Analytics and Privacy](https://policies.google.com/privacy).
- **App**: When you use the App, we may collect information such as your location (if you consent), app usage information, device information, and analytics to help us understand the activity on the App and improve the App experience.
We collect personal information about you from third parties in the following circumstances:
- **Identity Verification**: When you apply for certain services, we may use service providers to verify your identity. We may collect information from telecommunications providers, including name, phone number, and device information, to confirm your identity and prevent fraud.
- **Credit Checks**: When you apply for certain financial products, we collect identity information and financial information from credit reporting agencies to verify your creditworthiness, assess and manage our credit risks, and detect and prevent fraud.
- **Third Party Accounts**: If you provide account details for bank accounts with other financial services providers, we collect information about this bank account to facilitate transactions.
We sometimes act as a service provider to third-party partners to assist them in processing certain personal information on their behalf. Where we process personal information on behalf of our partners, we rely on such third-party organizations to comply with applicable privacy laws.
We do not sell, rent or disclose your personal information to third parties without your consent, except as described below or as required or permitted by applicable law.
Your personal information will be transferred to, collected by, or otherwise made available to certain third parties that provide services on our behalf. These services include customer support, fraud detection, payment processing, marketing, and research. Our service providers are only provided with the information they need to perform their designated functions. Our service providers may be located in the U.S., Canada or other foreign jurisdictions.
In response to a search warrant or other legally valid inquiry or order, we may share your information with regulatory bodies, courts, law enforcement, or other government institutions.
Subject to limited exceptions under applicable law, you have the right to access, update, correct inaccuracies in, or port your personal information in our custody and control, to withdraw consent to our collection, use and disclosure of your personal information and request deletion of your personal information. You may do so by contacting our Privacy Officer at the address set out below in section 7.
If your personal information changes, is inaccurate or incomplete, you have the right to correct or amend the personal information we have about you. You can contact us through our Platform or by contacting our Privacy Officer using the contact details at the end of this Privacy Policy, in section 7.
We use industry standard security practices and procedures to safeguard your personal information. We restrict access to your personal information to those individuals and parties on a need-to-know basis and we regularly train our employees on best information-security and privacy practices.
Except as otherwise permitted or required by law, your personal information will be retained for so long as is reasonably necessary to fulfill the purposes for which it was collected.
We are committed to protecting personal information and have implemented a comprehensive set of policies and practices that govern our treatment of personal information.
We have implemented policies and procedures to protect personal information from unauthorized access, use or disclosure. We follow a SOC 2 compliance program to ensure that our systems and infrastructures are securely controlled and effectively operated.
This Privacy Policy describes our current privacy procedures and practices. We may change this Privacy Policy from time to time. Any changes will become effective when the updated policy is published on our Platform. Your use of our services and products following any changes to the Privacy Policy indicates your acceptance of the revised Privacy Policy.
Our Privacy Officer is responsible for overseeing our compliance with privacy legislation. Please contact our Privacy Officer if you have any questions, concerns, or complaints about how we handle your personal information or about this Privacy Policy, or to submit an access, correction or deletion request.
Morning Star Contractors
2750 22 St NE #206
Calgary, AB T2E 7L9
info@morningstarcontractors.ca